1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are generally processed within 1 business day. We will contact you if for some reason there are any delays.
3. Shipment Locations
3.1. Domestic and International
Juice Factory Australia PTY. LTD. ships domestically as well as internationally. If you have a question about domestic or international deliveries, please submit the contact form on our Website.
3.2. Shipping Restrictions
Our company does ship to both commercial and domestic addresses. Customers can use Australia Post to have their products shipped to a P.O box or parcel locker. Toll Express does not accept shipments to P.O Boxes or parcel lockers.
4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time.
4. 1. Please note:
(a) Business day means Monday to Friday, except holidays.
(b) Orders are not shipped or delivered on weekends or holidays.
(c) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(d) We will not be responsible for wrong shipping address if you provide incorrect information.
(e) In-store pickup orders will not be available until the order status is “Awaiting Pickup” which is confirmed by both an email and can also be found in your account section of our Website.
5. Tracking Options
Juice Factory Australia PTY. LTD. aims to provide visibility and transparency throughout the shipment process. If a shipping method with tracking is selected, Once your order is confirmed and shipped, you will receive a link to track your package.
6. International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia may be subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Juice Factory Australia PTY. LTD. is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
If there is any damage to the packaging on delivery, contact us immediately at using the contact form on our Website.
8. Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. If you have not received your package please contact us using the contact form on our Website to report missing or lost packages.
If you have any questions about the delivery and shipment of your order, please see our FAQ page, www.juicefactory.com.au/faq/, or contact us using the contact form on our Website.